Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for PropeloAI, we collect information that identifies you, including:

• Name and email address
• Password (encrypted)
• Billing information (processed securely through Stripe)
• Company name and role (optional)

1.2 Usage Data

We automatically collect certain information when you use our service:

• Content you generate (property listings, social posts, etc.)
• Usage patterns and feature interactions
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve PropeloAI's features
• Account Management: To manage your account and provide customer support
• Billing: To process payments and manage subscriptions
• Communication: To send you updates, newsletters, and marketing communications (you can opt out anytime)
• AI Training: To improve our AI models and content quality (your specific content remains private)
• Analytics: To understand how our service is used and identify improvements
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We work with third-party service providers who help us operate our business:

• OpenAI: For AI content generation
• Stripe: For payment processing
• AWS/Cloud Providers: For hosting and infrastructure
• Analytics Tools: For usage analytics and improvement

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (SSL/TLS) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Secure password hashing (bcrypt)
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your content and data
• Opt-Out: Unsubscribe from marketing emails
• Object: Object to certain processing of your data
• Restrict: Request restriction of processing

To exercise any of these rights, please contact us at privacy@propeloai.com

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our service
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Children's Privacy

PropeloAI is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of PropeloAI after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: